Return Policy

14-Day Return Policy

At vaymori.com, we pride ourselves on our exceptional designs and proven reliability. Our quality assurance policy starts from the date of delivery, ensuring that you receive only the best. Before packing and shipping, our QC team rigorously tests each product to confirm its proper functionality. We encourage you to carefully review the detailed product descriptions on our website before placing your order. Please ensure that all order details are accurate, as our policy is effective from the date of delivery.

We Guarantee Product Quality

At Vaymori, we guarantee that our products meet the highest advertised standards. Each item undergoes a thorough quality inspection before shipment to ensure it meets our quality requirements. If you encounter any quality issues, please contact us at support@vaymori.com for assistance with a replacement or refund. Please note that all requests for refunds or replacements must be made within 14 days of delivery. For the best assistance, reach out to us as soon as any issue arises.

90-Day Full Guarantee

Free return/exchange or full refund is available in the following situations:

1. Customized content does not clearly match order requirements

2. Wrong/missing items shipped, or visible damage

3. Blurry printing, color deviation, or missing details

4. Finished product size differs from agreed specifications

Not Applicable

Return/exchange service is not available in the following situations:

1. More than 90 days after receipt

2. Customized products without quality issues (as each piece is individually made)

3. Improper use, accidental damage, or improper storage

4. Opened personal items, or goods that affect resale

5. Customer's own selection error

6. Subjective reasons (such as changes in preferences)

7. Partial return/exchange of set items

Returns: Please send the item to the following address: 585 Waterfall Bay Road, Southern District, Hong Kong. Please do not return items without prior application; such returns will not be accepted.

Return and Exchange Service Process

Step 1: Submit an Application

Please submit your return and exchange application via our official customer service email address, explaining the specific situation and attaching your order number.

Step 2: Review and Confirmation

Customer service will review your application within 24 hours. Once approved, you will receive return and exchange instructions and a unique service number via email.

Step 3: Return the Goods

Please pack the goods properly according to the instructions (we recommend keeping the original packaging), use a trackable logistics method to return them, and keep the tracking number safe.

Step 4: After-Sales Completion

Once we receive the returned goods and confirm they meet our standards, we will arrange a refund or reissue service for you within 3 business days.

Important Notes

1. Returned goods must be in their original condition, without signs of use or alteration.

2. Coupons cannot be reissued once used.

3. Customized product modifications/cancellations will incur a 30% customization fee (as production begins immediately upon order confirmation).

4. Please use the original packaging for proper protection to avoid damage during transportation.

5. Any adjustments to this policy will be announced on our official website. The final interpretation right belongs to our company.

6. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

— We value every customized order and strive to provide every customer with a satisfying collecting experience.